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Veteran radio presenter Fred Obachi Machokaa recently took to social media to express his frustration after a supermarket refused to give him free old cartons to carry his shopping. 

In a Facebook post, Machokaa shared the incident, explaining that after shopping at Carrefour, he asked the staff if he could take some used cartons to pack his goods. 

However, the supermarket staff told him he could only purchase new cartons, a response that left him upset.

"After shopping at Carrefour, I asked if they could pack my things in old cartons. 

They told me, 'hakuna unless I buy new cartons.' The reason? 'Eti Kasongo.' Rubbish," Machokaa wrote in his post, using the term "Kasongo" to express his displeasure.

The post quickly gained attention, with many of Machokaa’s fans chiming in with their thoughts. 

Some people defended the supermarket, suggesting that it might be part of the store's policy, with one fan, Nahashon Kiplangat Cheruiyot, commenting, "Maybe the boss has specifically directed them not to give out cartons for free, so it’s not personal. 

Sometimes, businesses have policies that we have to work with!" Others, like Waridi Waridi, pointed out a possible alternative by suggesting that buying a carrier bag from the store allows customers to exchange it for a new one for free, adding, "The savings you make at their stores are worth more than complaining about the old cartons."

On the other hand, some fans expressed their concerns about the changing consumer practices, with one commenting on the rise in businesses charging for branded plastic bags. 

"Why do these companies sell branded carrier bags? You end up carrying bags advertising their brands, and you pay for them!" said Kevin Omai, another fan.

This incident highlights the ongoing debates around supermarket policies and the evolving expectations of consumers in Kenya. 

While some are willing to pay for new cartons or bags, others, like Machokaa, feel frustrated by what they see as unnecessary charges for simple items that were once offered for free.

The conversation sparked by Machokaa’s post is a reminder of how businesses’ policies and customer expectations continue to evolve, and the different ways in which people react to these changes.