The incident started when a Nigerian passenger, traveling from Lagos to Paris via Nairobi, was denied boarding by Kenya Airways (KQ) staff.
The reason for the denial? She lacked a Schengen Visa, a requirement for entering Europe.
“I can’t board without a visa to Paris,” the passenger is heard saying in a viral video.
“Why are you treating me like this?” she continued, visibly upset. Kenya Airways had offered an alternative route through London, but the passenger refused.
It didn't end there. The situation escalated when she demanded accommodation, which KQ made clear they could not provide in cases of visa-related boarding issues.
“It’s your responsibility to ensure you have the proper documentation,” a KQ staff member explained.
However, the passenger’s frustration boiled over, and she allegedly threw three used sanitary pads at the airline staff, a move that left many shocked.
The video quickly went viral, triggering a heated online debate between Kenyans and Nigerians.
Kenyans expressed anger at the passenger’s disrespectful behavior, with many condemning her actions as unacceptable.
“No one should be treated like this, but throwing used sanitary pads? That’s just wrong,” one Kenyan commented on social media.
On the other hand, many Nigerians rushed to defend their fellow citizen.
“The airline mishandled the situation,” one Nigerian wrote. “They should have treated her better, especially since she was already frustrated.”
As the argument raged online, Kenya Airways issued a statement. “We do not condone any disrespect towards our staff.
We are committed to ensuring our passengers have the best experience, but mutual respect is key,” the airline stated.
They also clarified that they are investigating the incident and stressed that passengers must always ensure they have the necessary documentation before traveling.
This online conflict highlights the challenges airlines face when handling difficult passengers and the tensions that sometimes arise between different nationalities.
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